Last Updated: 25 September 2026

At Setupmate, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect your information.

By accessing or using https://setupmate.com/, or by submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with Setupmate, including when you submit an enquiry, request a consultation, use our website forms, or contact our team.

The information we may collect includes:

• Personal Information: Your name, email address, telephone or mobile number, country of residence, and other contact details that you provide when communicating with us.

• Business Information: Information about your business, proposed business activity, company formation requirements, preferred jurisdiction, licensing requirements, visa requirements, or other information necessary to understand and respond to your enquiry.

• Enquiry Information: Any information, questions, comments, requirements, or other details that you voluntarily submit through our contact forms, enquiry forms, consultation requests, calculators, or other website forms.

• Communication Information: Information that you provide when communicating with us through email, telephone, WhatsApp, or other communication channels used by Setupmate.

• Technical Information: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device type, operating system, pages visited, referring website, date and time of your visit, and information about how you interact with our website.

We only request information that is reasonably necessary for the relevant enquiry, service, communication, or business purpose.

2. How We Use Your Information

We use the information we collect to understand your requirements, communicate with you, provide our services, and operate and improve our website and business.

Your information may be used for the following purposes:

• To respond to enquiries: We may use your contact and enquiry information to respond to questions, requests, consultation enquiries, and requests for information submitted through our website.

• To provide our services: We may use the information you provide to understand your requirements and assist you with services such as business setup, company formation, licensing, visa assistance, banking assistance, accounting, tax, and related business services.

• To communicate with you: We may contact you by email, telephone, WhatsApp, or other communication channels regarding your enquiry, requested service, consultation, quotation, application, or other business-related matter.

• To improve our website and services: We may analyse website usage and customer enquiries to understand how our website and services are being used and to identify opportunities to improve our customer experience.

• To measure advertising performance: We may use information and tracking technologies to understand how visitors interact with our advertisements and website, measure leads and conversions, and improve the effectiveness of our marketing campaigns.

• To send marketing communications: Where permitted by applicable law, we may use your contact information to send you information about Setupmate’s services, offers, updates, educational content, or other communications that may be relevant to you.

• To maintain website security: We may use information to detect, prevent, investigate, and address fraud, security issues, misuse, or unauthorised activity involving our website or services.

• To comply with legal requirements: We may use or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, government requests, or other lawful obligations.

3. Disclosure of Your Information

We do not sell your personal information as a standalone product.

However, we may share your information with third parties where reasonably necessary to provide our services, operate our business, respond to your requests, or comply with legal obligations.

Such third parties may include:

• Service Providers: We may share relevant information with companies and professionals that provide technology, website hosting, CRM, communication, analytics, marketing, advertising, IT, or other services to Setupmate.

• Business and Professional Partners: Where necessary to fulfil a service requested by you, we may share relevant information with business partners, consultants, professional advisers, or service providers involved in delivering that service.

• Government and Regulatory Authorities: Where required for a service or by applicable law, information may be shared with relevant government departments, licensing authorities, immigration authorities, tax authorities, regulators, or other competent authorities.

• Legal and Professional Advisers: We may disclose information to lawyers, accountants, auditors, consultants, or other professional advisers where reasonably necessary to protect our business interests, provide services, or comply with legal requirements.

• Legal and Regulatory Requests: We may disclose information where we believe that doing so is necessary to comply with applicable law, court orders, legal processes, regulatory requirements, or lawful requests from government authorities.

We aim to ensure that information shared with third parties is limited to information reasonably necessary for the relevant purpose.

4. Cookies and Similar Technologies

Setupmate uses cookies and similar technologies to help operate our website, understand visitor behaviour, improve website performance, and measure the effectiveness of our marketing activities.

These technologies may collect information such as:

• Your browser and device information, which helps us understand how visitors access and use our website.

• Pages and content you view, which helps us understand which areas of our website are useful to visitors.

• Website interactions, such as clicks, navigation, and other interactions, which may help us improve the website experience.

• Advertising and campaign information, which may help us measure the performance of our marketing campaigns and understand how visitors reach our website.

We may use cookies, pixels, tags, scripts, or similar technologies provided by third-party analytics and advertising platforms.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

5. Advertising and Analytics

Setupmate may use third-party advertising and analytics services to understand website traffic, measure advertising performance, and improve our marketing activities.

These services may use cookies, pixels, tags, or similar technologies to collect information about interactions with our website or advertisements.

The information may be used to:

• Measure the number and quality of enquiries generated through our marketing campaigns.

• Understand how visitors interact with our website after clicking an advertisement.

• Measure conversions and evaluate the effectiveness of advertising campaigns.

• Improve the relevance and performance of our advertising.

• Identify technical issues, fraudulent activity, or unusual website behaviour.

Third-party advertising and analytics providers may process information in accordance with their own privacy policies and terms.

6. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

These websites are not controlled by Setupmate, and this Privacy Policy does not apply to information collected by those third parties.

For example, if you follow a link from our website to a third-party website, any information you provide on that website will be subject to that third party’s privacy policy.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

7. Protection of Your Information

Setupmate takes reasonable technical and organisational measures to protect the information we collect from unauthorised access, misuse, alteration, loss, or disclosure.

We take reasonable steps to:

• Limit access to personal information to individuals and service providers who reasonably need it for legitimate business purposes.

• Use appropriate security measures when handling information through our website and business systems.

• Take reasonable measures to protect information against unauthorised access, misuse, or disclosure.

• Review and improve our security practices where reasonably necessary.

However, no website, electronic transmission, communication channel, or method of storing information can be guaranteed to be completely secure.

You should therefore avoid submitting unnecessary confidential or sensitive information through unsecured communication channels.

8. International Transfer of Information

Setupmate provides services to customers and businesses internationally and may work with technology providers, professional advisers, and service providers located in different countries.

As a result, your information may be transferred to, stored in, or processed in a country outside the country where you originally provided the information.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied when personal information is transferred or processed internationally.

9. Marketing Communications

If you provide your contact information to Setupmate, we may use it to communicate with you regarding your enquiry, requested services, consultation, quotation, or other business-related matter.

Where permitted by applicable law, we may also send you information about:

• Setupmate services and solutions that may be relevant to your business requirements.

• Special offers, promotions, or service updates that may be of interest to you.

• Business setup information, guides, educational content, or updates relating to our services.

You may choose to stop receiving marketing communications from us at any time by using the unsubscribe option provided in our marketing communication or by contacting us directly.

Please note that opting out of marketing communications will not prevent us from sending necessary communications relating to an existing enquiry, requested service, transaction, application, or other non-marketing matter.

10. Updating Your Information

We aim to keep the personal information we hold accurate and up to date.

If you believe that the information we have about you is incorrect, incomplete, or outdated, you may contact us and request that the relevant information be corrected or updated.

We may request additional information where reasonably necessary to verify your identity or the accuracy of the requested change.

11. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or how we use it.

Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information, or object to certain uses of your information.

You may also withdraw consent for marketing communications at any time where applicable.

We may need to verify your identity before processing certain requests, and some requests may be subject to applicable legal or regulatory requirements.

12. Changes to This Privacy Policy

Setupmate may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how Setupmate collects and uses personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Setupmate handles your information, you can contact us using the details below:

Setupmate

Email: info@setupmate.com

Phone: +971 50 137 1222

Website: https://setupmate.com/

Office Address:
Level 25, Sentinel, The H Hotel Office Tower,
Dubai World Trade Centre, Sheikh Zayed Road,
Dubai, United Arab Emirates.

14. Consent

By using our website or submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described in this Privacy Policy, where consent is required by applicable law.

Last Updated: 25 September 2026